Thursday, November 18, 2010

Your Commercials stink

Well, there's over a 90% chance that they do. These aren't my stats -- they're the advertising industry's.

If you're saying "Whaddya mean 'my ads stink,'" I mean they don't get people to take the action you want. They aren't working.

I know -- "People tell me they hear my ads, so they must be working." I'll just say this: if you make any decisions re advertising based on that, tell me when you're ready to spend your money, because it's going in the street and I want to be there to catch it. This is a subject for a whole post, and it's coming soon :)

Your ads tell everyone all about you. Why people should do business with you. They list what you have to sell them.

Those are the things an ad should have, isn't that so.

Well ...

People don't care about your business or mine. You could go out of business tomorrow and they would cluck their tongues and move on. Nothing personal, you understand. It's just that we're all wired to be concerned about Number One. If your commercial doesn't bolt from the gate with a reason why it's to the listener's clear, obvious advantage to pay attention and keep on paying attention [you have two to three seconds in which to do this], she is gone. Her mind is now concerned with something else.

It doesn't have to begin with a literal spoken reason. It could, but it can begin in the middle of a conversation, or with an interesting sound -- just about anything, really, as long as it and every single element advances the message and is not present simply to gain attention.

Most commercials are announcements, or lists of facts. No one listens to them.

They are not interested, and if they were, it would be a moot point because they cannot remember those lists of facts.

You must meet your customer inside his own life

Your customer must see her/himself coming to your business because it is in his interest to do it. The commercial's job is to take him there in his mind. We go nowhere physically until we've been there in our imagination. And here's where radio is so misused.

Your commercial shouldn't blah about how wonderful you are, how much you care about your customers, how long you've been in business, nor provide a list of what you sell. People hear that in 90 out of 100 ads. They don't listen to those ads.

No, what you must do is to associate something your potential customer already knows about because it's part of his everyday life -- something he wants, or has and wants more of, or has a problem you can solve. These don't have to be tangible things. You can dramatize love, frustration, danger, bliss, qualities your product or service addresses. Like this:

We don't buy lawnmowers. We buy goodlooking lawns. We don't buy cough medicine. We buy relief. See? You don't sell cars, you sell a statement an owner makes about him/herself by driving a certain brand / model / color.

Your customer is saying, "don't talk to me about your laundry detergent, tell me about my clean, fresh-smelling clothes."

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Don't let radio stations write your ads unless you live in a huge urban area where the stations can afford to hire people who understand this stuff. Small-market stations cannot afford writers. They have the sales staff write them. Yikes. Just turn on the radio and listen. Get me, or someone who writes as I do or better: http://www.MichaelHolmesAdvertising.com